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Privacy Policy

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This policy covers the use of any personal information that may be collected about you when you use ldnbyendz.com.

When purchasing from ldnbyendz.com, you will, of course, be asked to provide certain information to allow the process of sale.

Whenever you provide any personal information following a sale, we will treat that information in accordance with this policy.

When using your personal information we will act in accordance with current legislation and aim to meet current Internet best practice.

When you supply any personal information to LDN By E N D Z we will use the information fairly, and ask you if we want to pass the information on to anyone else.

Very occasionally we may use it to send you advertising & promotional offers.

In general, any information you provide to LDN By E N D Z will only be used within LDN By E N D Z , Your information will not be disclosed, except where we are obliged to do so by law.

If you are aged 16 or under, please get your parent/guardian's permission before purchasing from our online store.

Returns

If you wish to cancel your purchase for any reason, simply return in new condition, unused, with tags/labels still attached and in it’s original packaging if possible, within 14 days of receiving the goods and we will happily give you a full refund including postage and packaging charges, through the same method of payment you made for the purchase. 

However we will not cover the carriage costs for returning goods. 

Faulty goods must be reported within 7 days of purchase.  Please contact our returns department in writing (e-mail is acceptable, info@ldnbyendz.com) to inform us of your intention to return.

All refunds will be made within 30 days of receiving the goods back and providing they meet the terms above.

Shipping/Postage

All orders placed will be dispatched within 3-5 working days via My

Hermes tracking service.

Delivery Costs

Standard UK Delivery FREE (2-5 working days)

Airmail to Europe £6.95 (4-15 working days)

Airmail to Rest of the World £13.95 (7-28 working days)

Returns

You may return your items to us for an exchange or a refund within 14

days, unless otherwise noted.

You may return your items using the method of your choice. We

recommend using an insured, trackable service, such as Parcelfore or

Royal Mail Signed For.

All costs associated with returning or exchanging an item will be at the

charge of the customer. 

Please contact us at info@ldnbyendz.com

Please be sure to check delivery prices on checkout.

Your goods will normally be dispatched within 72 hours, but we always do our best to make sure your goods are sent out same day. All product have been inspected prior to dispatch.

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